MNC company providing mobile device protection and IT support
Responsibilities
As a representative of IT to the business
Incident/Problem management, troubleshooting, identifies root cause of incidents and provide potential solution
On-site IT infrastructure support
IT administration, such as IT assets inventory bookkeeping, budget of expenses tracking, PO issuing with corporate standard.
User/client support
Continuous improvement - partner with the Service Desk team to identify standard checklists, procedures, and templates to improve the speed and quality of initial diagnosis.
Work closely with the global team, to understand the latest technology and deployed the latest technology/software to the APAC region.
Coordinate and collaborate with IT leadership on technology standards, IT directions, and security policies.
Benefits
Flexible work arrangement
Paid day off
Teamwork and company culture
Teambuilding events and snacks
Requirements
Requirements
Basic OS/Network/Security/Cloud knowledge
In-depth knowledge of the focus application(s) and able to connect application function to technical component
Intermediate English communication skill
Able to provide after-office hour support, occasionally week-end on-call.
Plus
CCNA, MCSE, Cloud-Certification, Security-Certification is a big plus
Experience within Mobile handsets or Call Centres is an advantage.