JH- IT Support Engineer 【外商|福利優】

MNC company providing mobile device protection and IT support

Responsibilities

1. As a representative of IT to the business
2. Incident/Problem management, troubleshooting, identifies root cause of incidents and provide potential solution
3. On-site IT infrastructure support
4. IT administration, such as IT assets inventory bookkeeping, budget of expenses tracking, PO issuing with corporate standard.
5. User/client support
6. Continuous improvement - partner with the Service Desk team to identify standard checklists, procedures, and templates to improve the speed and quality of initial diagnosis.
7. Work closely with the global team, to understand the latest technology and deployed the latest technology/software to the APAC region.
8. Coordinate and collaborate with IT leadership on technology standards, IT directions, and security policies.

Benefits

• Flexible work arrangement
• Paid day off
• Teamwork and company culture
• Teambuilding events and snacks

Requirements

• Basic OS/Network/Security/Cloud knowledge
• In-depth knowledge of the focus application(s) and able to connect application function to technical component
• Intermediate English communication skill
• Able to provide after-office hour support, occasionally week-end on-call.

Plus

• CCNA, MCSE, Cloud-Certification, Security-Certification is a big plus
• Experience within Mobile handsets or Call Centres is an advantage.