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集團總部 - CRM Specialist (會員經營專員)

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Job updated 24 days ago

Job Description

Marketing automation execution:
-Manage automated lifecycle journeys via marketing automation system including building and deploying Braze canvas/campaigns
-Support the CRM team to ensure active campaigns are launched and executed as planned
-Lifecycle journey communication management on the use of multi-channel, such as SMS, email, APP, Line, web channel, etc.

Member experience:
-Collaborate with other departments such as Customer Service, Operation, Marketing, DTS to ensure comprehensive member experience. This includes solving member queries on points mechanics, member exclusive campaigns, or other membership related issues.
-Gatekeep member exclusive coupons, by co-working with agencies and internal departments; and manage coupon validity and quantity with coupon calendar
-Undertake individual tasks as assigned.

Communication:
-Establish and maintain good working relationship while working closely with cross-functional teams
-Be able to concisely communicate and share campaign status with CRM team and the wider management if necessary

Administration:
-Responsible for departmental expense tracking
-Provide accurate performance tracking on CRM campaigns, with tools such as Power BI

Requirements

1. Minimum education requirement
-Bachelor degree required from business/marketing related,

2. Relevant experience and minimum years required
-A minimum of 1~2 years relevant experience
-Expertise in CRM fields, retailing, and banking or EC platform related experience is preferred.

3. Basic skills requirements/Competence Requirements
-Experience supporting and managing business applications
-Ability to effectively prioritize and handle multiple tasks simultaneously
-Ability to work in a team environment and take initiatives
-Demonstrated ability to react quickly and adapt well to change
-Self-motivated with the energy and ability to take initiative on relevant issues
-Good communication and interpersonal skills as well as formal presentation capabilities
-Good English verbal and written skills

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1 years of experience required
35,000 ~ 45,000 TWD / month
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About us

怡和餐飲集團為亞洲領先的餐飲集團之一,旗下經營品牌包括 KFC 肯德基、Pizza Hut 必勝客及 PHD,業務遍佈香港、澳門、緬甸、台灣及越南。怡和餐飲集團營運超過 940 家分店,旗下 25,000 多名員工擁抱多元共融,每天均以熱誠與顧客分享美食帶來的簡單喜悅。多年來,怡和餐飲集團不斷力求進步,致力推動人才、創新、協作及可持續發展。怡和餐飲集團為怡和集團成員之一。

詳情請瀏覽 www.jrg.com

  • 必勝客:必勝客為連鎖比薩領導品牌,提供美味多樣的餐點,賓至如歸的服務,以及創新的品牌經營,這些皆來自於我們對於顧客最佳用餐體驗的堅持。誠摯地邀請您加入必勝客大家庭,期待您能與我們一同成長、共創未來。
  • 肯德基:肯德基身為速食業炸雞的領導品牌,傳承桑德斯上校對炸雞的熱情和美味,堅持使用原塊雞肉及新鮮手作的製作流程,持續優化點餐體驗和提供顧客更好的餐飲品質與用餐環境,歡迎有熱忱的你一起加入!

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