Member Experience Advocate 英文夜班客服人員 (Customer support / specialist)

[Summary of Job]

We’re looking for a friendly patient, and kind-hearted person to join our world-class Member Experience Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people and making people smile, and care about people’s health and wellness, we’d love to meet you.

[Essential Functions]

-Providing our customers immediate support via live chat and email conversations.

-Leverage your deep understanding of our Internal Support Portal to address our members’ concerns quickly and accurately.

-Make recommendations for members with your deep knowledge of Forma's product.

-Representing the voice of the customer to help shape the future roadmap of the product.

Reward program (up to $4800 USD/year, $0-$400 based on the monthly performance)

-Bachelor’s degree or equivalent work experience preferred.

-2-3 years of customer support experience.

-Experience in employee benefits is a big plus!

-Excellent verbal and written communication skills, presentation skills, and organizational skills.

-Learn quickly, solve problems and make decisions with minimal supervision.

-Excellent people and communication skills.

-High empathy and focus on building a positive customer experience.

Working hours: 9 PM to 5 AM / 12 AM to 8 AM (Taiwan time)

Please apply here.