[KKStream] Platform Operations Project Manager

Job Description

Please submit your application via KKCompany Career Website, as we will prioritize the applicants on Group Career Website.

We are looking for a professional Platform Operations Manager to manage and ensure the smooth running of the organization's operational services through planning & implementing operational go-to market strategies, enforcing right processes and practices, to create the best possible experiences for our customers. Successful candidates in this position are detail oriented and are effective communicators that can work collaboratively with a variety of teams and personalities.

[Responsibilities and Duties]
- Work with business owners & product managers to plan go-to market service operations strategy and conduct smooth product onboarding to ensure all operations are carried out in an appropriate and cost-effective way.
- Maintain a growing level of understanding about customer needs. Maximize Operation resolution for project team through information compilation and analysis of project operations, by understanding Project's Operation pain points & needs, and communicating effectively with Project team and internal teams to provide timely response and solutions to Project team.
- Anticipates and tracks operational and tactical risks and provides strategic solutions.
- Develop, implement, review & optimize operational policies & procedures, and apply best practices, to get to the right outcomes faster and ensure smooth management & collaborations with cross-teams.

Requirements

Requirements:
  • Excellent communication skills in Chinese & English.
  • Basic Japanese reading ability.(JLPT N3 or equivalent)
  • A minimum of four (4) years of work experience in operations management (customer service & management), SaaS product/project management in SW industry, familiar with customer on-boarding & daily operation support, or equivalent experience.
  • Proven work experience as Operations Manager, Customer Support, Product/Project Manager, or similar role, with knowledge of organizational effectiveness and operations management.
  • Addressing operational concerns and issues, and oversee the development and implementation of operational issues and procedures to provide best customer experience.
  • Ability to work and react in a fast-paced, high-pressure environment/situations, with excellent interpersonal communication and organization skills to coordinate cross-team project activities, to build consensus and relationships among customers and colleagues.
  • Ability to work with details and time-sensitive issues. A problem solver.
  • Knowledge and experience with G Suite Doc, Slide and Sheet required.
  • Positive attitude with passion for learning.
Nice To Have:
  • Communication skills in Japanese.
  • Experienced in streaming/cloud service e.g. Azure, AWS, GCP.
  • ITIL service operation qualifications.
  • Experience in budgeting and forecasting.

*** The salary range is for reference and the actual salary will be further discussed with the candidate***

1
610K ~ 1.2M TWD / year
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About us

KKCompany 為亞洲領先的媒體科技集團,2005 年在台灣推出全球第一家合法音樂串流服務 KKBOX,並陸續拓展服務地區至日本、香港、新加坡及馬來西亞。集團事業體服務範疇跨足亞洲最具影響力聲音社群品牌 KKBOX、影音串流服務 KKTV、娛樂藝文活動展演 KKLIVE、行動售票及一站式虛擬場館直播平台 KKTIX、文創投資 KKFARM、串流技術 KKStream等。

KKCompany is Asia’s leading media technology company on a mission to empower creative professionals and industries in the Digital Age. Started by a group of music loving Internet software developers, we built and launched the world’s first legal music streaming service in 2005. Based in Taipei, the heart of Mandopop music, we gradually grew our business from Taiwan out to Hong Kong, Singapore, Malaysia and Japan. Ever curious towards reinvention and discovering new business models of the future, we have expanded our business scope from music streaming to live events, technology services, content, investments and continue to explore reinvention through innovation in the digital entertainment space. 

For More information please visit our company website


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