This role is a 50-50 Individual Contributor - Management. In our startup, all leads/ managers (including our founders) do customer support to learn directly from customers and make important improvements to our product.

🍙 Responsibilities

Tools: Crisp, Jira, Notion

• Manage daily operations and set success metrics for our global technical support team (6+ people). Ensure that the team has all the resources that they need, proactively remove roadblocks for them, and help your team to deliver their targets.
• Create new initiatives and updating existing support processes and practices to constantly improve customer experience with our service
• Lead scaling support team effort in onboarding, training and mentoring new hires. Target: 12 people in 4 months.
• Be a self-starter and grow your own skill set within a fast paced environment