Apply at: https://boards.eu.greenhouse.io/proton/jobs/4264411101

A better internet, where privacy is the default, is possible. Building this better internet might seem daunting or even unthinkable, but at Proton, this is what we do every day.

Proton was founded in 2014 by a group of scientists who met at the European Organization for Nuclear Research (CERN). Our first product, Proton Mail, is now the world’s largest encrypted email service. Subsequent Proton products, such as Proton VPN, Proton Calendar, Proton Drive and Proton Pass give our users full control over how and with whom their data is shared.

Today, Proton makes privacy universally accessible. Journalists from outlets like The Guardian and The New York Times, some of the world’s largest organizations, and people in more than 180 countries have signed up for over 100 million accounts. Our diverse and dynamic team is made up of more than 400 members representing over 40 different nationalities. While we are based in Geneva, Switzerland, we have offices in Zurich, Prague, London, Vilnius, Skopje, Taipei, Paris, Barcelona and many more employees working remotely around the world.

Join one of Europe’s fastest-growing companies to help us solve challenging problems and build new products that will reach hundreds of millions of people. We want to create more than just one of the world’s most impactful tech companies; we want to create a new internet that serves the interests of all people. We need you, your voice, your ideas, and your ambition to make it happen.

Purpose of the role

We are looking for enthusiastic tech-savvy individuals to join our Customer Support team in our offices in Skopje and Taipei. As a Customer Support Specialist for Proton VPN, you’ll be in charge of resolving our customers' technical support questions related to our VPN product.

What you will do

Interact directly with Proton VPN customers to answer questions regarding our services

Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for

Extensive troubleshooting in order to detect the cause of the issue

Collaborate closely with our developers to improve Proton products based on customer feedback

Helping to test the web and mobile applications on a regular basis to ensure that only a high- quality product is released to our customers

Why should you join Proton?

Be part of a movement - Proton is not just a product or service but a community-driven movement united by a shared vision of online freedom. Our services are open source, audited, and supported by community contributions. We give back to our community by maintaining core encryption libraries and by supporting other organizations furthering the same goals as us. Proton is free, open source, neutral, independent, and community first, while remaining financially sustainable.

Work with smart and dedicated people - Our team is diverse, collaborative, and tight-knit with people coming from all walks of life, including many of the world’s top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH.

Join a strong brand - Our encrypted email service - Proton Mail - has grown to be a staple of online security and privacy. Proton has been featured in multiple popular television and film productions, such as Mr. Robot, Knives Out, Sounds of Metal, and more.

Grow with us - We’re one of Europe’s fastest-growing startups, doubling in size every year. Our growth gives you limitless career and educational opportunities as well as the opportunity to work side-by-side with many world-leading experts in their fields.

Have your voice heard - We value your opinion and encourage you to speak up and share your ideas and thoughts. At Proton, no problem is someone else’s problem. We collectively strive to do the right thing and be the undisputed best in the world at everything we do.

Benefits – these vary by location and type of contract but expect support on your vacation, parental leave, refreshment if working from the office, learning and development opportunities, equity for shared success, flexible working hours and remote work, company events and team building activities.

Excellent communication in English (especially in written form)

Familiarity with the VPN (Virtual Private Network)

Strong troubleshooting skills

You're a problem solver with a positive attitude

You enjoy working in a highly dynamic environment

You're tech-savvy

You care about digital privacy and you want to make a difference

Attention to detail is very important

Willingness to learn new concepts

Positive attitude, Intelligence, adaptability, and flexibility

Bonus points for:

Experience with QA testing

Experience in Customer Support

A degree in Information Technology is a big plus

Talent Acquisition Call

Technical task

Team interview 

Offer!