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CS Advisor
Logo of WitsPer 智選家 (智選科技股份有限公司).
用戶成功顧問?! 這是什麼崗位? 這跟我們了解的一般電話客服、銀行客服有什麼不一樣? 在WitsPer 智選家內部,有著這樣一個部門【用戶成功部】 以前我們可能會定義為【客服】 大概了解的就是: — 跟用戶聊天 — 接聽電話細心解服問題的形象 — 要有一顆強大的心臟充當安撫客人各種負面情緒的垃圾桶 — 處理不完的客訴 — 沒人想做的事情 — 看上去不需要什麼專業技能,有耐心就好 以上,大多數人都會這麼想。 但是在WitsPer 智選家,我們常常為【用戶成功顧問】崗位感到困擾, 很多時候我們在找部門夥伴,無法直接講清楚這是一個什麼崗位的時候,只能用客服來比喻好讓求職者理解; 但實際上,我們並不是【客服】, 或者說,這個崗位不僅僅是【客服】所需要的能力項 這個崗位,你會是: - 產品小能手,每天用著我們家的耳機、喇叭等上班;故障排除使用技巧隨時幫忙 - 答疑小精靈,用戶的什麼問題都難不倒 - 除錯小幫手,及時反饋用戶的心聲,協助改善內部流程 只要加入智選家之後都會成為3C達人! 工作內容包含: 1. 主要以線上各大電商平台店鋪,回覆用戶對於產品、活動、訂單等相關咨詢與問題處理 2. 產品故
word
excel
powerpoint
30K ~ 45K TWD / month
No management responsibility
Logo of Swingvy Ltd..
Customer Success Managers take ownership of Swingvy's customer relationships which we value above all else. The right candidate will be determined to achieve effective training and on-boarding as well as the highest possible satisfaction rates to ensure maximum product adoption across all accounts they manage. They will approach each relationship with a "partnership" mentality, and make sure customer needs are always met, and problems are always solved quickly. Monitor from start to finish to en
540K ~ 960K TWD / year
3 years of experience required
No management responsibility
Logo of Splashtop Inc..
We are hiring a detail-oriented Communications Program Manager to handle all programmatic communications with Prospects and Customers and help increase Customer Satisfaction. The position is available immediately, and the location for this role is the Splashtop office in Taipei (Taiwan). ▲ About Splashtop Splashtop, the leading provider of remote desktop and device collaboration solutions, we provide a large number of “avenues” that customers and prospects can leverage to communicate with the co
CSM
Customer Success Manager
Customer Success
700K ~ 1.1M TWD / year
1 years of experience required
No management responsibility
Logo of 漸強實驗室 Crescendo Lab Ltd..
Customer Success Managers take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success. CSMs also need to understand customer business needs, maximize product adoption across all accounts, and bring the l
Martech行銷科技
Customer Success
startup
50K ~ 70K TWD / month
1 years of experience required
No management responsibility
Logo of 漸強實驗室 Crescendo Lab Ltd..
As a Customer Operations Manager of the CS team, you will be responsible for initiatives and work with relevant stakeholders to deliver value and enhance our advanced features onboarding management and process. Active engagement and assistance in client’s onboarding cycle, and other related process optimization activities, and cross-team, and cross-partners collaboration activities are also expected.Your main contributions are maintaining an outstanding advanced feature onboarding timeline, opti
Martech行銷科技
Customer Success
startup
50K ~ 70K TWD / month
1 years of experience required
No management responsibility
Logo of 樂駿有限公司 Happy Run Co., Ltd..
客戶專門提供工業4.0蓬蓬發展後,對控制系統與關鍵基礎設施保護的資訊安全解決方案,降低遭受駭客攻擊或病毒感染的風險。 你會是客戶和RD之間溝通的橋樑,除了外部合作夥伴的支援與請求,你也會需要準備相關的文件和資源協助提供。 由於客戶遍佈全球,希望你的英文流利程度如母語,也要有溝通的智慧。
english
communcation
60K ~ 110K TWD / month
5 years of experience required
No management responsibility
Logo of 長川資訊股份有限公司.
長川資訊是德國旅遊科技大廠Peakwork 在台合資企業, 提供大型或小型旅遊供應鏈之SaaS服務方案。同時也提供買賣業電子商務系統, 提供地方創生,或品牌商系統整合解決方案。 期待喜歡與人互動的您加入。
word
powerpoint
excel
30K ~ 36K TWD / month
No management responsibility
Logo of 台灣德瑞克商業有限公司.
►Who we are Drake Business Services Asia is the exclusive Asia-Pacific representative of Swiss Post Solutions, supporting a diverse clientele with people, process, and technology solutions across the information logistics chain. Drake helps connect people to their dream jobs and helps leading companies find talent to grow their business. In this position, we work in our stakeholder's office currently based in New Taipei City, with the main responsibility of reviewing surveys and providing custom
Spanish
English
Market Research Consultant
30K ~ 45K TWD / month
No management responsibility
Logo of 台灣德瑞克商業有限公司.
►Who we are Drake Business Services Asia is the exclusive Asia-Pacific representative of Swiss Post Solutions, supporting a diverse clientele with people, process, and technology solutions across the information logistics chain. Drake helps connect people to their dream jobs and helps leading companies find talent to grow their business. In this position, we work in our stakeholder's office currently based in New Taipei City, with the main responsibility of reviewing surveys and providing custom
French
English
Market Research Consultant
30K ~ 45K TWD / month
No management responsibility
Logo of EILIS智慧互動助理.
★公司積極擴編,熱誠招攬優秀人才★ ▍公司介紹 ▍ EILIS埃立思科技|一站式會員運營解決方案,專注在為企業提供0-1的會員運營解決方案,提供培訓課程、顧問服務、會員管理系統等,幫助從入門會員經營,到實際規劃操作,都可以有對應的解決方案。 EILIS埃立思科技至2017年6月成立以來,間接服務的會員數超過全台1/3的人數,服務國家也跨足東南亞與歐美,客群跨足『連鎖餐飲』、『OMO電商』、『百貨通路』、『內部培訓』、『連鎖飯店』等產業,也非常感謝路易莎咖啡、大苑子、六月初一、梨子咖啡館、塔木德酒店集團等客戶,一路的支持與認同。 【你的工作內容】 - 理解客戶需求,並協助使用 EILIS之服務與產品,如 會員卡、聊天機器人等 - 在客戶遇到使用上問題時,提供規劃上的建議,以及操作問題排錯 - 協助撰寫與整理提案資料、規劃文件、使用流程文件與簡報 - 撰寫教學文件與FAQ,幫助客戶在最短時間內使用我們的產品 - 協助彙整客戶需求與建議,並且整理成開發需求單給開發部門 【你將擁有的舞台與未來發展】 客戶的成功,將會是你最大的成功!當一個專案推上線後,你會發現全台灣有將近1/3~1/10的人,
專案管理
溝通技巧
客戶服務
26K ~ 34K TWD / month
No management responsibility

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