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客戶成功專員 (Customer Success Specialist)
Job Description
職務說明：
作為客戶成功專員，您將是我們的零售商家在使用我們的網路開店產品時的第一聯絡點。您的主要目標是確保客戶獲得所需的支援，並助力他們的事業成功。
關於我們：
- Sysfeather Co. 是來自台灣的電子商務軟體即服務商，提供商家全通路與一站式的解決方案，包含支付、物流、直播視訊購物、行銷、分析、POS、銷售與存貨管理。
- 我們聚焦在流行服飾與美妝零售業，建立差異化產品優勢。迄今在我們的商家已累計超過新台幣500億的GMV、超過2500萬張的訂單。
- 我們採用Amazon的“第一天心態”。我們有一種激動人心和雄心勃勃的創業心態，可以應對挑戰、擁抱變化、快速做出決策，最重要的是，對客戶有執念。
- 我們的首要任務是通過快速和持續交付有價值的軟件來滿足客戶。
- QuiShop 是我們籌備中的次世代電商平台。我們的開發團隊在招募對從0-1打造產品有強烈激情的夥伴，一起打造易用、可靠、智慧並能顛覆市場的新電商平台！
Requirements
職務責任：
- 透過電話、電子郵件和即時訊息提供客戶支援服務。
- 解決商家的基本問題和技術疑慮。
- 協助商家了解如何使用我們的平台以促進他們的業務。
- 蒐集客戶的反饋並與產品開發團隊合作，以改善產品。
必要條件：
- 對電子商務產業有基本的了解。
- 良好的溝通和人際交往能力。
- 有基本的組織和時間管理能力。
- 樂觀開朗，具有良好的學習態度和解決問題的能力。
- 協助建立和維護知識庫，以提供客戶易於理解的自助式資訊和解決方案。
加分項目：
- 有社交媒體、網頁製作或網路行銷相關經驗。
- 對網路購物和電子商務技術有一定的熟悉程度。
- 熟悉CRM或服務台軟體的使用，例如Zendesk、Intercom、Salesforce、HubSpot等。
About us
Sysfeather Co. is an e-commerce SaaS provider from Taiwan, providing merchants with omni-channel and one-stop solutions, including payment, logistics, live video shopping, marketing, analysis, POS, sales and inventory management.
We focus on the fashion and beauty retail industry to establish differentiated product advantages. So far, our merchants have accumulated more than NT$50 billion in GMV and more than 25 million orders.
We adopt Amazon's 'Day 1 mentality'. We have a start-up mentality of excitement and ambition which fights challenges, embraces change, employs quick decision making and most importantly, has an obsession with its customer.
Our highest priority is to satisfy our customer through early and continuous delivery of valuable software.
"QuiShop" is our next-generation e-commerce SaaS product in preparation. Our development team is recruiting partners who have a strong passion for building products from 0-1 to create a new e-commerce platform that is easy to use, reliable, smart and can disrupt the market!
