Customer Service Executive (6-month Contractor)

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Job Description

ShopBack的客服團隊是公司的支柱。 從處理一般查詢到解決客戶糾紛,我們會即時,專業地解決每一個問題。 作為一名客服,您將發揮不可或缺的作用,確保優先考慮每個客戶的需求並收集其反饋意見。

- 積極回覆,有效解決客戶的問題
- 確保服務品質,致力提高客戶滿意度
- 參與跨國會議,蒐集客戶的反饋並提供改進計劃
- 推廣ShopBack產品,並持續提升客服品質及支援內部活動

Requirements

[需求條件]
- 1~3年客服相關工作經驗
- 良好的人際關係和溝通技巧
- 具備基礎英文能力
- 中文打字能力:每分鐘60字以上
- 有電商相關背景加分
- 有文字客服工作經驗加分
- 可配合週末輪班工作

[備註] 此為6個月Contractor約聘人員職位,表現良好有機會討論轉成正職。

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3
1 years of experience required
384,000 ~ 504,000 TWD / year
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Logo of ShopBack 回饋網股份有限公司.

About us

ShopBack: The World's Most Rewarding Way to Shop!

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. In 2023, the Group expanded its offerings into Germany, signaling its entry into the European market.

Driven by the vision to be the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$4 billion in annual sales for over 20,000 online and in-store partners. Facilitating upwards of half a million transactions daily, ShopBack continues to provide value to both members and merchants through its innovative offerings.

ShopBack 是亞太地區最大的購物和現金回饋平台,全球用戶已經超過 4千萬、並為超過 20,000 家的線上與線下合作夥伴提供超過 40 億美元的年銷售額。2014 年 6 個人於新加坡創立的團隊,如今已經成長到橫跨 11 個市場、超過 1000 人的大家庭!擁有深化消費者購物體驗的企圖心及始終維持創新精神的我們,除了在各市場快速成長並取得領先地位,也成功吸引來自 Google、Slack、LinkedIn、Alibaba、Tencent、Bytedance、Shopee、Uber、ZALORA、P&G、McKinsey、Visa、Paypal 等全球頂尖公司的優秀人才加入我們,一起打造世界級產品!

而 2016 年 9 月正式開始營運的 Taiwan Office ,更是除了新加坡總部以外首個海外、也是最大的研發中心。 在我們充滿活力且舒適的辦公室裡,有吃不完的零食、喝不完的飲料, 累了還可以躺在沙發上休息、盪個鞦韆、或揪夥伴一起打桌球。如果你深受這樣的環境吸引且喜歡接受挑戰、不怕解決困難,歡迎加入我們一起 rock the world!


Team

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TA
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Talent Acquisition Lead
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TA
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ShopBack TA

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