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文字客服人員(中班)
Job updated 7 months ago
Job Description
1. 以文字查詢、處理與回覆，解決顧客需求。
2. 透過良好的溝通和專業知識，提供高品質的服務給顧客。
3. 維繫與顧客之間良好的互動，提升顧客滿意度的核心價值。
4. 維護平台運作正常，異常狀況處理及追蹤反饋。
5. 協助業務部門追蹤顧客，適時的以文字聯繫關懷。
6. 蒐集顧客需求，初步分析並整合回饋給相關部門。
7. 積極主動且樂於學習，勇於挑戰新事物。
8. 孰悉基礎電腦操作，必且須細心謹慎。
Requirements
英文能力需中等
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