(Senior) Customer Success Manager

Job Description

We are looking for a highly personable individual with an interest in Education and enjoying a start-up fast growing environment to be our (Senior ) Customer Success Manager. If you have excellent communication skills, attention to operational details, proven sales experience and a strong drive on achieving business goals with creative methods, we would like to meet you.

We hope you are an active and motivated talent who is good at campaign planning, scaling sales effort and goals. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.

You will be responsible for:

- Strategic planning to enhance customer relationships and revenue incremental
- Lead the team to develop nurturing campaigns to retain, upsell and cross sell products to existing users

- Initiate engagement projects for the purpose of activation, relationship building and retention with various stakeholders (Tutors/Students/Parents)

- Advance customer service experience by building constructive communications with product and business teams, and drive for customer satisfaction

- Oversee operational process to ensure the team’s effectiveness and efficiency

- Collaborating with marketing to maximize campaign effectiveness

Requirements

Requirements

    - Good communication skills, detail oriented and well organized

    - Experience in using sales channel, preferably CRM management tools

    - 5+ year of marketing/sales experience; strong passion in education

    - 3+ years management experience

    - Strong command of both spoken and written English and Mandarin

    - Good with numbers and be equipped with a growth mindset

    1
    60K ~ 80K TWD/month
    Managing staff numbers: not specified
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    Snapask Taiwan Limited

    About us

    ◆ 產品理念

    Snapask 於 2015 年創立並推出,為一個人化手機學習應用程式,旨於透過數據分析及機器學習為學生帶來更有趣、更有效、更貼身的全新學習體驗,從而改革傳統教育,實現「因材施教,有教無類」的願景。

    學生可於 Snapask 平台上透過「實時問答」獲得即時功課輔導或「模擬測驗」定期作針對性操練。團隊期望個人化服務能更有效解決每位學生的學習難題,同時建立更仔細的個人學習能力分佈檔案,協助同學充分掌握自己的專長,主導自己的學習方向,重拾學習的樂趣。時至今日,Snapask 廣受中學生歡迎, 即時教學服務亦推廣至台灣、新加坡、馬來西亞、印尼、泰國、日本、韓國等市場。現時已有超過上百萬名學生曾經接受來自 35 萬名合格導師的即時支援。

    ◆ 團隊價值主張

    You must be RESPONSIBLE, so we can count on you, and vice versa.

    If you want flexibility at work, you need to balance responsibility with flexibility, which means you have to give your best on all your responsibilities. Being responsible means you understand your teammates are reliant upon you for your best judgement when making decisions.

    You must be EFFECTIVE to accomplish your objectives and make positive contributions.

    Be effective with quality. Be sure to design solutions that are scalable, transferrable, and solution-focused. Effectiveness doesn't just mean bringing results. Being cost-effective, time-effective, and energy-efficient makes a company competitive and perform at its best.

    SELF-AWARENESS is key to continuously learning and improving yourself.

    A humble person is self-aware and respectful. It is important to never assume you are right, but always listen and offer constructive feedback so you can learn and help others to improve. It is important to respect others in every conversation even when it is justifiable to make a strong point.


    Team

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    Content Manager
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    Product Manager
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    Product Manager
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    Backend Engineer
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    Senior QA Automation Engineer
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    HR

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