美商雲端概念 | Senior Cloud Networking Engineer - Customer Success

這家美商客戶在過往幾年募資募的很順手，也是矽谷目前的當紅炸子雞。

期許在雲端世紀來臨時，能提供給客戶穩定、可信任的服務網。雲世代的當下，資安、網路安全日益重要，IT 能夠借力使力領導和加速向雲的轉型。

想要找：有著熱情且主動積極、自律、負責、願意溝通、動腦分析 特質，因為團隊成員都是會主動把事情做到好。

• 你會面對到客戶，如何維持客戶滿意會是你的工作項目之一。 
• 你將會隸屬於 Customer Support team, 和Sales & engineering team密切合作 
• 如何快速排解客戶遇到的問題，是你的日常工作。 你會是第一道防火牆，即時解決其問題的優先順序。
• 建立和知識有關的SOP/Wiki 讓trouble shooting更順暢地進行
• 要動手去做，除了提出解決方案，也要思考反饋給團隊一些建議。

· Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
· Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure software.
· Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
· Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Sophos)· Experience with Python, shell scripting, automation.
· Experience with security products is a plus.

· Ability to multi-task and work in a dynamic environment.· Availability to provide after-hours support on a scheduled / non-scheduled basis.
· BS or MS degree in Computer Science, Math, related technical field or equivalent practical experience.

Full English interview process, You will have a video call with Indian English & American English Hiring. 
Be Strong to show how good you're.   

It is usually 3-4 Sessions in one month.