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客服工程師
Job updated about 2 months ago
Job Description
1.負責客戶服務，客訴回覆，客訴改善事項追蹤。
2.客訴案件統計分析，召開品質改善會議。
3.RMA數量統計，分析客退成本結構。
4.定期/不定期海外RMA處理。
5.3rd party溝通。
6.週、月報整理匯整。
7.召開內外部會議。
8.其他主管交辦事項。
Requirements
1.具備英語溝通能力，並能直接對應客戶。
2.善於維護客戶關係。
3.具處理客訴經驗者佳。
4.能獨立出差海內外。
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錸德集團以精微鍍膜技術拓展各式高科技產品並深耕在地採多角化經營，集團在穿戴式面板上高度成長並應用在健康照顧產業產品上。近年橫跨Archive、Bio Disc、OLED、太陽能光電、科技文創、長照醫療及生技領域發展。
身為錸德集團一員，達振能源股份有限公司專責於電池模組產品，Single Cell(多用於手機、PDA、GPS…等產品) 及Multi-Cell (多用於Note-Book…等產品)OEM/ODM 設計、開發與製造；並致力於電池模組封裝如單顆電芯、多顆電芯模組，用在3C產品上，移動電池如隨身型攜帶充電電池給筆記型電腦、手機、隨身聽、數位相機等3C產品使用，並於2013年積極發展串併電池模組開發與產品，Hipower(多用於電動手工具、儲能系統..等產品)
