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We are hiring a detail-oriented Communications Program Manager to handle all programmatic communications with Prospects and Customers and help increase Customer Satisfaction. The position is available immediately, and the location for this role is the Splashtop office in Taipei (Taiwan). ▲ About Splashtop Splashtop, the leading provider of remote desktop and device collaboration solutions, we provide a large number of “avenues” that customers and prospects can leverage to communicate with the co

Currently, we would like to find an English-speaking customer service representative whose main task is to assist customers solving a broad range of technical and market-related topics, and to improve customer satisfaction for their success. ▲ About Splashtop Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) and is highly rega

Currently, we would like to find a bi-lingual (English and others) customer service representative whose main task is to assist customers in solving a broad range of technical and market-related topics and to improve customer satisfaction for their success. ▲ About Splashtop Splashtop is a SaaS company offering industry-leading remote access / support services, one-to-many video conferencing, and mobile mirroring apps. Our product range covers multiple platforms (Windows, macOS, iOS, Android) an

High5.AI 是亞太區行銷達人最信賴的行銷科技夥伴，結合 AI 與 No Code 架構提供客戶一站式的智慧行銷服務 MarTech 自動化平台。 我們為眾多品牌客戶突破多平台行銷經營的瓶頸，客戶包括趨勢科技、南山人壽、安聯投信、永慶房屋、中興保全、創源生技、香格里拉台北遠東國際大飯店、Discovery 頻道..等知名品牌。 我們已協助上百家客戶從 Facebook ChatBot、Line 聊天機器人、Web、Email、SMS 自動化串接完整顧客體驗流程，並透過行為數據分析，精準判斷受眾輪廓。 我們非常重視客戶成功經理，與品牌客戶端團隊和技術開發團隊的溝通合作。通過顧問式銷售與 High5.AI 的 MarTech 自動化平台，以創意的方式提供最佳解決方案，協助品牌客戶創造最大價值。與我們在 MarTech 市場上一起成長，提供更有競爭力、及最好的服務給品牌客戶。 Customer Success Manager 便是集顧問式銷售、行銷科技與價值創造於一身的結合： [工作內容] 1.對於顧問式銷售的業務開發方式有興趣具熱情者，運用 High5.AI 的 MarTech Saa

Customer Success Managers take ownership of Crescendo Lab's close-long term customer relationships and the highest possible satisfaction which we value very much. As a CSM, you will collaborate with different functional teams to make sure customer needs are met. You are responsible for the day-to-day management to ensure customer onboarding, retention, renewal, and upsell success. CSMs also need to understand customer business needs, maximize product adoption across all accounts, and bring the l