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Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience. Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products Build a Customer First

Specifically for B2B & B2B2C loan application, MSME Segment: Analyzing new and existing customer credit-worthiness based on underwriting criteria (Advanced KYC, Client's Business Model, Financial Statement Analysis, Bank Statement Review, Collateral Assessment). Proposing terms and conditions for each loan applications. Preparing additional documents for loan campaign process Managing disbursement underwriting applications. Monitoring repayment performance of disbursed loan. Proposing continuous

#VCF2023 Daily cash, trade, and position reconciliations Creation of client accounts, credentials, and groups on the trading platforms in addition to configuring new settings for certain client and regulatory requirements Completing all operational activities are executed in a timely, cost-effective, and quality-driven manner Responding to client inquiries (tickets related to customer trading issues) and pending case inquiries to ensure timely resolution Ensuring compliance with regulatory requi