• Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey
• Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience.
• Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products
• Build a Customer First mindset across the organisation
• Share customer insights throughout the organization to influence decision making across different division
• Collaborate closely with the other leaders to meet objectives around product experience, growth, and scalability.
• Work closely with Customer Success, Marketing, and Sales to drive cross-functional coordination, strategy, and alignment
• Develop and deploy the company’s customer experience strategy, including characterization of strategic customer segments and implications throughout the company,
• Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience

#VCF2023

• Have similar experience in the same field for 1 to 2 years
• Bachelor's degree from any major
• Familiar with project management tools
• Strong in critical thinking and data analysis
• Strong understanding, empathy, and sense about customers
• Motivated, high curiosity, dynamic and result-oriented