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「Fast, Smart, and Simple.」 gogoout 是跨國租車平台，提供快速、智慧、簡單上手的租車服務，以貼近使用需求的科技力，支援旅客成行的最後一哩路。 使用 gogoout，你可以瀏覽世界各地的在地車行，自由挑選奢華至平價的車

「Fast, Smart, and Simple.」 gogoout 是跨國租車平台，提供快速、智慧、簡單上手的租車服務，以貼近使用需求的科技力，支援旅客成行的最後一哩路。 使用 gogoout，你可以瀏覽世界各地的在地車行，自由挑選奢華至平價的車

資料庫/客服紀錄匯總/ 服務資料回饋 8. 其他主管交辦事項 The Service Support will work directly with customers and internal departments to meet the service needs of the product line. The goal is to take care of the accurate and timely transmission of information to all involved parties in order to ensure high service quality. Main Responsibilities ＆ Tasks: • A single contac

職務內容 • 客戶中英文郵件回復。 • 客戶電話接聽。 • 測試進件及報告處理。 • 解決客戶問題，追蹤事宜。 • 上級交辦事項。

Provide daily customer support to internal and external clients via phone, email, and live chat Resolve customer service issues Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues Research and document customer issues Work closely with other departments to resolve problems

集雅科技致力於利用 AI 幫助企業客戶解決影音製作的問題，並針對不同類型的客戶需求，提供相應的產品或服務支持。在集雅擔任客戶成功經理，您將參與 AI 時代變革，與一群喜歡挑戰、充滿熱忱

1. Build infrastructure of customer service in different phases. 2. At customer service phase issue management SW including but not limited to A. Problem description B. Escalation design C. Accurate record the problem related data D. Assign corresponding owners to take action E. Action result monitoring F. Solution description G. Problem- root cause analysis for AI usage H. Reporting I. Product improvement suggestion and proposal 3.Daily

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-經營維護與管理線上客戶關係，建立良好的互動關係，持續提升服務品質 -Maintenance and management of on-line customer relationship, continuing improve service quality. -針對客戶意見需求具有隨機應變及彈性處理能力，具有統整能力彙整相關問題找出解

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with t