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Entry level
We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems. Responsibilities -Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete informatio
480K ~ 700K TWD / year
No requirement for relevant working experience
No management responsibility
Planning and execution of elevating CRM to CEM aiming at Customer Lifetime Value increase, based on consumer profiling + Personalized precision re-marketing with company CDP to enhance retention/ loyalty/ up-trading/ conversion. 1. Strategize and management of brand CRM / CEM / loyalty programs. 2. Ride on company CDP to create related reports/analysis/actions, and ensure it works seamlessly across the brand and captures all required information at key
40K ~ 60K TWD / month
3 years of experience required
No management responsibility
