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The Product and Project Executive is responsible for project coordination, planning, research, and communication (both internal and external) required for the introduction and rollout of new projects and product integrations. Monitor and analyze features and performance of websites, online integrations, mobile sites, and applications. Coordinate with Product Vendors, IT, and Operations team with new product launch plans and settings. Understand business priority, manage project plans, and timeli

Plan concepts by studying relevant information and materials. Manage and monitor customer’s account in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity. Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary. Support and coordinate other department’s initiative and projects in relation to customer’s account management. Ensure a

Customer Engagement: Perform market research and competitor analysis to maintain a competitive edge and to keep up with market development changes on effective campaigns, mediums, and channels to apply for the business. Ability to brainstorm, plan and organize marketing ideas across channels based on customers’ profiles. Liaise with relevant external departments to assess opportunity, risk, support, and marketing collaterals and see through the process of execution and maintenance both internall

Serve as the primary point of contact for our clients based in Manila, effectively managing their queries and concerns on a day-to-day basis. Collaborate closely with the project manager to identify client needs and devise strategic solutions to meet their requirements. Provide regular updates and reports to the C--level on client interactions, project progress, and market insights. Actively promote and upsell new products and services to existing clients, driving revenue growth and expanding ou