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WE NEED YOU: ✔ Ensure Quality Monitoring is done to improve overall quality performance across the project based on the quality standards ✔ Provide feedback and coaching based on quality audits, complaints, and seller satisfaction ✔ Remarks to improve their communication and overall quality performance ✔ Train Agents on soft skills, call handling, and communication skills, new implementations, and process changes ✔ Provide report and analysis on quality progress ✔ Ensure contact reason categorie

We are looking for a candidate for the position of Quality Manager - who will be responsible for ensuring that the software products and services delivered by the company meet the highest quality standards. They will develop and implement quality assurance processes, monitor adherence to quality control measures, and drive continuous improvement initiatives. The Quality Manager will collaborate with cross-functional teams to establish and maintain quality standards, perform audits and inspection

1. Accreditation Making accreditation plan, guide documents and deploy for member units. Training about the accreditation procedures, coaching and supporting the member units. Complete the required documents and data following the accreditation standards. Making reports, propose solutions for problems occurring. Prepare and host the accreditation activities. 2. Quality Assurance tasks: Assessment, the finalization of each report and the assessment of team members. Proposing and implementing qual

Communicates with the managerial levels of Business entities and defines configuration specifications as well as business analysis requirements; Analyses and prioritizes set of KPIs and metrics, and builds data flow diagrams for developers to follow; Uses programming language (Python, SQL) to find hidden patterns and creates DAX queries to generate data and presents reports on Power BI; Perform quality assurance: Tests/ evaluate the quality of Tech applications, report on common issues and make