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步擴大服務面向。這套已經獲得國內外大型企業採用的解決方案正在尋求一位有經驗的FAE客服工程師，協助客戶解決產品使用上的問題，並定期收集客戶使用回饋，分析問題來源，以利優化產品

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

支援產品的技術支援，協助公司客服人員解決他們不會的技術問題。 本職位不需要打電話或接聽客戶電話，而是線上對公司內部溝通。 接觸區塊鏈相關服務。 監控產品運作狀況。

旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境，增進自己的應用能力。 我們認為工程師最有價值的貢獻在於，能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍

工作內容: - 為客戶提供第一級支援並調查應用系統相關問題 - 與工程師團隊合作診斷根本原因並解決應用系統相關問題 - 參與測試以驗證和理解應用程式邏輯和行為 - 利用工單系統管理問題回

Re sponsibilities Lead the architectural migration of services to Kubernetes on GKE, focusing on efficiency and scalability. Enhance operational aspects of infrastructure, including deployment, logging, monitoring, and alerting systems. Develop best practices for production infrastructure management: provisioning, scaling, configuration, and monitoring. Establish robust CI/CD pipelines and development processes to support engineering workflows. Collaborate with the engineering team to address lo

主責應用程式穩定運行，並提供使用者技術支援。 1. 應用程式支援和維護： - 負責使用者日常作業的問題解決。 - 應用程式運行問題及錯誤之故障排除。 - 分析問題根本原因，並提出解決方案包括程式

【工作內容說明】 協助客戶產品測試和問題排查 負責查看系統監控、問題分析、問題回報和及時處理 了解系統運作狀況，執行維護工作 專注於技術支援與問題處理 與團隊共同排班(假日輪值)與輪

1. Build proper working model with development team to support each other with good SOP/technical documentations and to solve the applications issues timely with good quality. 2. Early involvement in each project to pick up the technical know-how and able to handle most issues when applications go-live. 3. Own the technical knowledge to manage vendors with proper SLA (Be able to manage and review vendor contracts, as well as to monitor