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Provide daily customer support to internal and external clients via phone, email, and live chat Resolve customer service issues Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues Research and document customer issues Work closely with other departments to resolve problems

Monitor online communities and identify any key issues or potential risks, translating those insights into actionable items to serve customers properly, protect the brand, avoid PR crisis, defend keyboard warrior attacks... and more. Moderate Phrozen’s online communities, answering technical questions from users and coming up with solutions to troubleshoot product issues systematically. Flag any potential risks and coordinate with customer support & marketing teams to strengthen the brand image

This role location will be Japan Kumamoto site. Chinese , English communication are must be , Japanese also prefer. After on boarding will training in Taiwan around 6 months Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the speci

Key Responsibilities - Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. - When necessary, work closely with customers to optimize tool performance to meet customer process and integration requirements. - Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Requirem

OUR TECH & ROADMAP Proto is driven by its passion to ensure that the conversational AI revolution benefits everyone from all corners of the Earth. To do this, we’re commercializing localized NLP techniques for every task in the customer support domain: livechat, ticketing, translation, chatbot training, upselling, and more. The combined power of the product suite and the NLP engine outperforms singular solutions like Microsoft LUIS or Zendesk in emerging markets. In terms of the product suite

Công việc chính thuộc về bộ phận customer support mảng xuất khẩu chuyên hỗ trợ các công việc như lập hoá đơn, xử lý thông tin trực tiếp với khách hàng (100% đối tác nước ngoài) Xác định và đáp ứng nhu cầu của khách hàng Phân tích và báo cáo sự cố sản phẩm, cập nhật cơ sở dữ liệu về vấn đề kỹ thuật. Chia sẻ thông tin về tính năng mới và giải pháp hiệu quả

Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Be the technical bridge between user(end-user and sales) and supplier (RD and sub-contractor) Key Accountabilities Presale activities Work with sales team to propose/offering correct products or solution to SI/customers Support sy