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Maintain high levels of service continuity on IP devices for external customer Perform network operation of configuration, capacity, access, performance and security management To provide telephone/remote and on-site 2nd level technical support for Cisco/Juniper/F5/A10 IP devices on an on-call basis within a team To troubleshoot logged faults in order to accurately isolate the cause and provide working solutions, and monitor progress against customer SLAs. DevOps/Programming skill is