製化作業 Internal communication with R&D for customization projects 協助參加國際展會, 佈展及與客戶討論產品技術項目 Support international exhibition events 協助部門撰寫技術文件 Drafting technical documents and operation guides 問題追蹤處理(Bug tracking) 日常FAE作業報告 Routine work progress report 主管交辦事項Assignment
★Work with our team of designers to find solutions for the construction of our new machines(DFM) ★Optimize usability of the products ★Confirm system and product capabilities by designing feasibility and testing methods
Introduction to the job Works either in Customer Support or in BL Apps (AE, Brion or HMI) and can be located in the field as well as at HQ working on sustaining, NPI or customer projects. Interfaces with project leaders and mostly within own sector or project team. Applies acquired knowledge to the directly related customer problems and industry solutions, and uses this to tackle problems from multiple angles. For a single competency can contribute to translate
Job Description: - Manage all technical needs that relate to TrendMicro/TX One products for PSP (Premium Support Program) account. - Manage virus & TrendMicro/TX One product cases/requests for PSP (Premium Support Program) account. - Act as a security consultant for large enterprises and help customer to implement TrendMicro’s solutions. - Manage relationships with major stakeholders which include customers, sales, partners, and Trend Micro technical teams. - Perform Security/Product event analy
【Position Overview】 The ideal candidate will possess a blend of technical expertise and customer-facing experience, offering trouble-shooting, issue tracking and technical support to our clients. 【Key Responsibilities】 Technical Support for Customers : Respond to technical inquiries related to the product. Track and resolve customer issues. Suggest suitable product configurations. Manage outsourced products. Key Project Support. Create and maintain channel/customer support material. 【Required Qu