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1. Notebook product management including but not limited to i. Project and issue failure analysis schedule management ii. Customer relationship management iii. Primary point of contact on customer's technical inquires and solutions. 2. Enable/ bridge communication between HQ and customers to ensure effective product support and customer satisfaction. 3. Major point of contact for technical discussions/queries from customers.

Essential Duties: 1)Teach customers how to use SMC server. 2)Immediate action for DOA issue.(Debug) 3)Teach customer the meaning of SMC BMC SEL and how to resolve error. 4)Support customer for remote monitoring and remote installation 5)Troubleshooting for failure of Stress Test and Performance Test. 6)Provide training to customer for RMA replacement.(Self-maintenance)

【Recruitment process and administration】 •Manage administrations of selection process effectively and review relevant documents and procedures periodically to ensure it is aligned with company policy and the law. •Support RSC(總公司) recruitment and on boarding. Effectively manage the administrative requirements when necessary. •Develop and promote employer brand by presenting the company at activities/ events linked to recruitment. •Conduct exit interviews to identify improvement areas for retenti

Follow established sales processes and guidelines to promote and sell Alfa Laval Product and services; Investigate and identify parts/products needed by customer. 3.Create and actively follow up transactional quotes. Proactive looking for upselling opportunities Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs. Use the CRM tool and other tools in a consistent and qualitative way, to support the

About the Company Dynamic marketing agency providing marketing services, promotional activities and communication solutions in the Asia Pacific area. Our company has the expertise to support their customers in the Food and Beverage industry with the aim of exchanging culinary art and culture. It’s our flexibility, simplicity and efficiency that make us unique. Our company has a great and extensive network of partnerships in many Asian countries. We have offices in Singapore, Taiwan and Vietnam

Provide daily customer support to internal and external clients via phone, email, and live chat Resolve customer service issues Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues Research and document customer issues Work closely with other departments to resolve problems