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We are looking for people who can grow, think, dream and create. In this role, you will be the support engineer/project leader to give our users the most effective/professional IT services on their sites (store, warehouse, office) & according to your potentiality, become the future IT leader. ● Daily support on infrastructure & network to ensure the smooth IT environment in order to have "IS healthy" target & ensure the autonomy level of end user ● Implement

Responsibilities 1. 產品相關技術支援 Required Skills -- You need: All, or at least most, of these 2. 端點資安產品的熟悉度(ex. AV、EPP、EDR、UEBA)。 3. 了解網路架構原理、封包、DNS等協定。 4. 能夠進行作業系統/網路障礙排除。 5. 熟悉Linux / Windows

【Application Channel】 Please apply via: https://grnh.se/d63f7a3b3us 【About the role】 We're seeking a passionate and customer-centric [ Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback to op

工作內容: - 為客戶提供第一級支援並調查應用系統相關問題 - 與工程師團隊合作診斷根本原因並解決應用系統相關問題 - 參與測試以驗證和理解應用程式邏輯和行為 - 利用工單系統管理問題回

步擴大服務面向。這套已經獲得國內外大型企業採用的解決方案正在尋求一位有經驗的FAE客服工程師，協助客戶解決產品使用上的問題，並定期收集客戶使用回饋，分析問題來源，以利優化產品

旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境，增進自己的應用能力。 我們認為工程師最有價值的貢獻在於，能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍

【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

支援產品的技術支援，協助公司客服人員解決他們不會的技術問題。 本職位不需要打電話或接聽客戶電話，而是線上對公司內部溝通。 接觸區塊鏈相關服務。 監控產品運作狀況。

Re sponsibilities Lead the architectural migration of services to Kubernetes on GKE, focusing on efficiency and scalability. Enhance operational aspects of infrastructure, including deployment, logging, monitoring, and alerting systems. Develop best practices for production infrastructure management: provisioning, scaling, configuration, and monitoring. Establish robust CI/CD pipelines and development processes to support engineering workflows. Collaborate with the engineering team to address lo

主責應用程式穩定運行，並提供使用者技術支援。 1. 應用程式支援和維護： - 負責使用者日常作業的問題解決。 - 應用程式運行問題及錯誤之故障排除。 - 分析問題根本原因，並提出解決方案包括程式