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淡江大學 Tamkang University

業務主任 @ 新高國際設施服務股份有限公司

約瑟 蔡 I have over five years of experience as an UI/UX designer. By incorporating data analysis and user interview, I have assisted many businesses ...

約瑟 蔡

新高國際設施服務股份有限公司

業務主任

A.	Customer Care
1.Handle customers’ emails
-Report and facilitate working process, which saves 60% of interior communication time
-Customer’s satisfaction rating increased from 72% to 96%
2.Analyze customer complains data
-Handle customer complaints over cleanliness, which weighs 60% among all in 2019
-Customer’s satisfaction rating increased to 90% in 2020
3.Provide SOP for customer complaints
-Create portable SOP cards and develop FAQs cloud system
-Facilitate searching system and optimize staff effectiveness, customer complaints declined from 50% to 5% from 2022 to 2023

B.	Negotiation and Management
1.Bridge different departments
2.Work with cooperation firms
3.Customize client’s needs

C.	Staff Salaries and Accounting
1.Conduct salary review
2.Examine insurance fee, pension, and welfare fund
3.Audit expenses 
4.Audit extra incomes

D.	Budget
1.	Control regular expenditure
- Take inventory, calculating necessary expenses and deduct unnecessary expenses based on yearly inventory in 2019
Results:
Gaining +7% yearly profit from 2021 to 2023 

2.	Design and implement cost down plans
-Maneuver self-check forms, estimate total needed working hours, rearrange human power
Results:
The number of employees decreased from 64 to 48 and NTD 1,300,000 is saved per month
 
E.	Staff Training
1.Designate SOP for working process
-Manage a team with more than 100 employees, regulate SOP, design and apply digital calendar, arrange working shifts regularly, familiariz staff with their work, which leads to the top 3 performance award in the industry in northern district

2.	Interior Training
-Work as staff instructor in daily meetings, focusing on topics e.g., first aids for burns, car accidents, cardiac disease, heatstroke treatment, and sexual harassment

F.	Clients
1.	Big City, Hsinchu
2.	Gloria Outlets, Taoyuan

約瑟 蔡’s posts

約瑟蔡’s posts