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Laetitia Desnel
Customer support engineer / technical support engineer
> French engineer, been living 15 years in the Netherlands at Eindhoven known for its technical university and its technology park , currently living in Tainan, Taiwan to face new challenges in a different cultural background, hope here to learn more about myself, confirm my strengths and pinpoint my areas for improvement.
> 10 years of experience in the semi conductor and automation industry
> 10 years experience in technical support whether it s helping a customer setting up his new product at his plant, analyzing a failure on a return product, preventing a future failure by running preventive diagnostics or even contributing into optimizing processes in a fab , always been dedicated to meet customer's product Cycle Time and deliver a suitable, failure free and tailor made product that will last a Lifetime
> Strong team player who think that relying on my peers' key expertise and competence is the recipe for success
> Strong analytical skills and solution driven individual
> I am a curious mind and will always look out there and find ways to improve myself so I started to learn Python for data analysis and will hence learn how to build websites and apps from scratch .
ASML: a worldwide manufacturer of lithography systems for the semi conductor industry
Technical University of Orleans (France)
Tainan, East District, Tainan City, Taiwan
Professional Background
- Current statusUnemployed
- Profession
- Fields
- Work experience10-15 years (10-15 years relevant)
- Management
- Skills
- Highest level of educationMaster
Job search preferences
- Desired job typeFull-time・Not interested in working remotely
- Desired positionsCustomer Support
- Desired work locations
- FreelancePart-time freelancer
Work Experience
Industrialization Engineer
Mission of our group : Delivery of Machines to ASML
Customers on Time, Target Cost Level and Quality.
Part of my role as a Manufacturing Engineer is to guard
the process of building, adjusting and qualifying a NPI
(New Product Introduction) type of machine with regards
to Cycle Time CT:
- Identifying current/former product actual KPI values:
Availability, Cycle Time, part failures, errors, downtimes.
- Participating + Processing FMEA.
- Reviewing design documentations and add -up
industrialization requirements.
- Writing the impact analysis doc (6p=p).
- Creating blue print in SAP ME for the machine blocks assembling sequence order.
- Writing assembling procedures for the factory.
- Securing Knowledge Transfer/Trainings with the factory
engineers and operators.
-Creating list of required spare parts, tools, sequences for
the dedicated product implementation.
- Defining Safety Stocks for parts.
- Preparing Opera database for retrieving performance
data.
Part of my role is to support the factory @proto and pilote
phase to ensure the quality of the production process. Also
promote process improvements by sharing and learning
with factory and D&E.
Support Engineer
Sales Consulting role where I advise the customer on
choosing the best driving system to suit his/her
application in the health and beauty sector,
bioengineering or automation.
Lead on defect management:
- Responsible for the analysis of customer's defective
driving systems using the 8D methodology to approach
and solve the issue:
- Make up a containment action, then work towards
finding the root cause, next perform PCAs i.e rework of
defective units, deliver RMA's...
- Support the D&E and Quality team in implementing an
action plan but also prevent the re-occurrence of the issue
by changing the process parameters, documentation /
specification or through tools like control plans or FMEA.
Technical support for the driver/controller platform:
- Give support for the 4 quadrant operating PWM servo
controller and 2 quadrant operating speed controller :
assistance by setting up the servo-motor/controller to
match the customer application (commissioning),
troubleshooting mostly involves Ethercat, CAN and serial
compatible system bus problems.
Inside Sales Engineer
Part of my job consists in writing the quotation / design
documentation where all the specifications of the
machine including drawing and technical aspects are
described.
Part of my job is giving technical support for the installed
based machines in the customer production process:
The technical support occurs on line when it involves
software issues i.e. inadequate use or misuse of the HMI
control panel by the user, an I/O disturbance or a control
signal issue through one of the controllers for example.
The technical support is on site when it involves specific
hardware issues i.e. broken/defect parts .
Support Engineer
Technical Support (French, English, Dutch) for truck
tracking systems:
Truck tracking systems transmit data to the fleet
management software which collects necessary
information about the vehicles condition and location:
information such as fuel level, cargo temperature, driving
style can be tracked but also driver's breaks.
Common issues I had to deal with are back-office software
related i.e. router/internet configuration, carrier network
unavailability, roaming issues, MSSQL server
configuration , host server hiccups. But also hardware
related: truck network configuration, power issues in the
truck, signal losses, tracking systems unproperly
mounted...
Education
Master of Science (MS)
・
Applied physics