Development of the concept and structure of events. Formation of event content. Interaction with speakers and partners. Supervision and control of the preparation and conduct of the event.

Client Service Division Management Optimized and implemented business processes to improve service quality and cross-functional interaction Developed and implemented motivational program, developed a system of key performance indicators for the Division Improved the psychological climate of the company, reducing staff turnover by 30%

Manage coordination unit (planning, organisation, motivation, control, development, selection of new employees) Organization and operational management of training activities: business simulations, business games, conferences, business lunches Optimized and streamlined business processes, developed and implemented standards for the organization and conduct of events, inter-unit communication patterns, motivational design Implemented a project management system Established communications within the division, between the units in the company, with business partners

Management of the hotline department: call center to provide information and operational assistance to airport clients, staff and partners, provide documentation to airlines Staff Learning and Development Handling objections and claims, conducting quality surveys on counterparty services Formed a departmental team, consolidated the divisions of related units Optimized and implemented Primary Information Gathering Standards, Challenge Management Standards Increased favorable working climate, discipline, quality of work and reduced staff turnover from 40% to 10%

Management of the contact center team for operational work during the preparation and holding of sports events Development, testing and implementation of operational schemes, response plan, standards, policies and procedures for cross-functional interaction and service provision Hiring, training and adaptation of personnel

Took part in the schedule of plans project management office development and monitoring, was in charge of competitive and non-competitive venues managing Definition an efficient schedule, monitoring the resources allocation and control the costs.

Analyzed the effectiveness of projects for investment attractiveness of assets (over 100 companies) and new business Calculated the value of shares of the company, formed a commercial offer to buy the company's assets

Conducted support of buying shares transactions on buying shares, held negotiations with the shareholders, organized offsite offices to work with minority shareholders