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Hard working and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Meticulous problem-solving skills and a strong sense of urgency ensure customer satisfaction and improved retention levels

•	Fantastic computer skills and an aptitude for learning new technology
•	Demonstrated a strong background in efficiently managing multiple priorities and problem solving
•	Demonstrated ability to work with a high degree of independence while providing reliable and efficient support to office management.

Proven ability to maintain professionalism and composure when interacting with challenging and diverse customers.


Graduating Jan. 15, 2023
With an Emphasis in Technology


Independence University 

Administrative

Tiffany LaRue

Encore Medical Spa & Family Business

Medical Receptionist


•	Managed patient accounts by obtaining, recording, and updating personal and financial information via Electronic Medical Records

•	Maximized office efficiency by answering more than 100 incoming calls per day to provide official information and transfer calls to the desired person.

•	Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence

•	Scheduled appointments for 3 provider visits and procedures using EMR

•	Increased office efficiency by 15%, implemented changes to the phone system (i.e. adding an auto-attendant to direct calls to the designated person), and the scheduling process (i.e. schedule only one new patient per hour

•	Checked 50+ patients in and out daily; including scheduling appointments, collecting co-pays/deductibles


•	Checked inventory and selected vending & clothing products from specific locations based upon customer orders and availability

•	Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins

•	Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy

•	Utilizes a continuous improvement mindset and assists in identifying opportunities to improve processes

•	Completed 100% orders each day with efficient picking and packing of shipments.

•	Checked products for damage or other issues before packing into boxes

•	Compared shipment contents with orders to confirm accuracy.


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