-Logging all the incoming ER's, non-conformances, complaints. -Tracking and resolving external requests. -Storing documentation like certificates and statements in TRM Tracker. -Responding to complaints, the interaction between Supplier and Buyer. -Worked towards BRC accreditation from ISO 9001 along with the Quality department. -Helped in creating a HACCP system in the company. -Trained different departments in the implementation and integrity of the HACCP system.