- Maintain a positive, emotional and professional attitude towards the client at all times. - Prompt response to customer inquiries. - Communicate with clients through various channels. - Recognizing and resolving customer complaints. - Get to know our products inside and out so you can answer questions. - Processing requests, forms and applications. - Maintain records of customer interactions, transactions, comments and complaints. - Communicate and coordinate with colleagues as necessary. - Provide feedback on the efficiency of the customer service process. - Manage a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support.

- Daily safety check (check list) to ensure my safety and the rider’s too. - Taste runs and operations on a daily basis to identify any faults before granting access to the guests. - Observing and implementing the health restrictions due the pandemic (Covid-19) I advising the riders to keep their masks on and practice social distances hence creating a fun and safe environment to meet the organization’s expectations. - Provide full information about the park’s operating timings and prices in details. - Getting feedback and reviews from our guests back to the management for improvement and ensure that our service improves daily. - Operating games and rides to provide quality time and extreme enjoyment of our guests. - Attending/providing all the necessary assistance in the Extreme Adventure game for both kids and adults. This includes climbing zip lining and many more

- Meeting or exceeding sales goals. - Keeping up to date with special promotions and putting displays. - Resolved product or services problems by clarifying the customer’s complaint. - Recommended potential products or services to management by collecting customer information and analyzing customer needs. - Contributed to team effort by accomplishing related results as needed. - Attracted potential customers by answering product and service question, suggesting information about other products and services. - Assist with placement of orders, refunds, or exchanges