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Experienced patient support and call center suppervisor who excels in 
 coaching and monitoring top-performing customer service teams. 
 Proficient in training, and supervising call center agents and Patient 
 education centers to secure excellent customer service skills

Babol University of Medical Sciences

patient support supervisor

Afsaneh

Homa Pharmed

• Creating a bank of questions to answer patients with the help of the medical unit
• data gathering for medical and sales unit
• Preparation and presentation of analytical reports on the follow-up results of patients consuming pharmaceutical products
• Identify and manage the difficult conditions of patients taking the drug
• Production of exclusive content for patients
• Helping to prepare educational materials with the help of medical and branding
• Training nurses and health care workers to prepare and inject standard drugs
• Evaluation, contracting and maintaining communication with nurses
• training, and supervising call center agents and Patient education centers to secure excellent customer service skills
. coaching and monitoring customer service teams and set related SOPs

تهران، استان تهران، ایران

• Setting up a customer relationship system (CRM, Call Center) in collaboration with the IT unit
• Creating a bank of questions to answer patients with the help of the medical unit
• data gathering for medical and sales unit
• Preparation and presentation of analytical reports on the follow-up results of patients consuming pharmaceutical products
• Identify and manage the difficult conditions of patients taking the drug
• Production of exclusive content for patients
• Helping to prepare educational materials with the help of medical and branding

Faran Shimi Pharmaceutical Company

patient support founder

.	 Help create and update the CRM and Call Center system that best 
 	 fits the needs of the organization 
 
 	 .	 Help enrich the bank answering questions to patients 
 
 	 .	 Assist in data gathering for medical and sales unit 
 
 	 .	 coaching and monitoring customer service teams and set related SOPs
 
 	 .	 training, and supervising call center agents and Patient education centers to secure excellent customer service skills 
 
 	 .	 Identify and manage the difficult conditions of patients taking the drug 
 
 Hospital

Afsaneh’s posts