:
. Having 4 years of experience in Imaging and Printing Group services in HP and
for Enterprise Customers as a Global Quality and Compliance Analyst for APJ
Region for 1 year.
. Responsible for auditing Customer support calls and cases to ensure Technical and
Logical resolutions, compliance to PPS CSS CSC-B Business policies and
Processes.
. Implementing and Administration of IPG Products on Windows and Mac platforms.
. Working knowledge on upgrade of IPG firmwares and Testing Print and Scan
Drivers
. Installing and configuring of printers as per the client requirements and troubleshooting.
. Collaborate with GCC (Global Competency Centre) on understanding of complex
issues and steps needed to resolve them.
. Working knowledge on Networks.
. Providing remote assistance via net meeting and Microsoft help and support.
. Excellent interpersonal skills, team player recognized for propensity to establish
and maintain solid relationships with colleagues, customers and third parties.
. Skilled in customer interfacing for technical queries, project feasibility analysis,
Schedule negotiation, project reporting.