: . Having 4 years of experience in Imaging and Printing Group services in HP and for Enterprise Customers as a Global Quality and Compliance Analyst for APJ Region for 1 year. . Responsible for auditing Customer support calls and cases to ensure Technical and Logical resolutions, compliance to PPS CSS CSC-B Business policies and Processes. . Implementing and Administration of IPG Products on Windows and Mac platforms. . Working knowledge on upgrade of IPG firmwares and Testing Print and Scan Drivers . Installing and configuring of printers as per the client requirements and troubleshooting. . Collaborate with GCC (Global Competency Centre) on understanding of complex issues and steps needed to resolve them. . Working knowledge on Networks. . Providing remote assistance via net meeting and Microsoft help and support. . Excellent interpersonal skills, team player recognized for propensity to establish and maintain solid relationships with colleagues, customers and third parties. . Skilled in customer interfacing for technical queries, project feasibility analysis, Schedule negotiation, project reporting.