Current projects include: 1. Implementation of post-claims care for elderly policyholders: Collaborate with the Taiwan Cancer Foundation to provide cancer care packages for policyholders who have applied for cancer claims for the first time. 2. Streamlining claims system troubleshooting process: optimizing the current process for handling reported claims system issues to reduce communication costs for claims personnel. 3. Implementation of automated group insurance claim processing for schools: establishing an automated claims processing system for school group insurance to improve claims efficiency. 4. Claims dashboard: coordinating with the data warehousing department to establish a SAS-based data table for the claims dashboard, and building a Tableau dashboard for supervisors to make decisions. Completed projects: 1. Simplifying customer-facing documents: led an initiative to review and simplify difficult-to-read documents across the company using usability tests to modify language and layout to be more customer-friendly. In 2022, a total of 234 documents were modified with a customer satisfaction rating of 8.9/10. 2. Telephone care for elderly policyholders with fractures: conducted telephone care for elderly policyholders who suffered fractures due to falls, providing information on fall prevention. By the end of 2022, 4636 calls were made with a customer satisfaction rating of 4.8/5. 3. Global Life Insurance refund: planned and implemented a phased refund process and waiver of premiums for policyholders who were overcharged due to system errors during the merger of Cathay Life Insurance and Global Life Insurance. As of now, 99.8% of the refund process has been completed.

1. Market research with fieldwork. 2. Analysis of market trends by comparing competitors' price settings and shop locations.