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Ashish roy
Crew member / customer service Agent
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Ashish roy

Crew member / customer service Agent
To hold a career in a growing organization where I can get the opportunities to prove my abilities by accepting challenges fulfilling the organization goals and climb the career ladder through continuously Learning and commitment.
Logo of the organization.
Qatar Airways
Gyanshree Institute Of Information Technology
Kalimpong, West Bengal 734301, India

职场能力评价

专业背景

  • 目前状态
    就职中
  • 专业
    服务人员
  • 产业
    食品生产
    饭店
    时尚
  • 工作年资
    2 到 4 年 (2 到 4 年相关工作经验)
  • 管理经历
    我有管理 15 人以上的经验
  • 技能
    Positive Attitude
    Multitasking
    Problem Solving
    Time Management
    Fast-Paced Environment
    Food and Beverage
    Customer Service
    Highly Skilled
    team leadership . creative problem solving . team management
    Computer Skills
  • 语言能力
    English
    专业
    Hindi
    进阶
    Nepali
    母语或双语
    Arabic
    初阶
  • 最高学历
    高中职

求职偏好

  • 预期工作模式
    全职
  • 希望获得的职位
    Cabin Crew
  • 期望的工作地点
    Dubai - United Arab Emirates
  • 接案服务
    不提供接案服务

工作经验

Logo of the organization.

Customer services Agent

Qatar Airways
临时工
2022年4月 - 现在
Doha, Qatar
Attending to passengers and processing passengers travel documents and baggage at the check-in counters, arrivals and departure areas of Doha International Airport Following high 5 star standards

Crew member

2019年8月 - 2021年8月
2 年 1 个月
Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu. Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required. Work together with the kitchen team to prepare foods such as sandwiches, pizza, soups, and salads while following cooking instructions, safety procedures, and sanitary requirements. Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms. Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed. Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy. Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Food and Beverage Associate

2018年1月 - 2019年5月
1 年 5 个月
Ensuring that all guests are served to the 5 star hotel standards in all aspects In Room Dining/Restaurant/Bar/Lounge areas. . HIGHLIGHTS Assist in creating a warm and welcoming environment for our guests. Ensure that guests are seated and provided with menus promptly. Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times. Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately. Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times. Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner. Support the kitchen staff as and when required and in accordance with hygiene and safety regulations. Ensure that all front of house and guest areas are well maintained at all times. Any other duties as directed by the Restaurant & Bar Manager or other member of the management team.

学历

Other
Diploma In Computer Application
2019 - 2019
Non-Degree Program (e.g. Coursera certificate)
Certificate course in Hotel Management
2017 - 2018
High School Diploma
Class XII IN HUMANITIES STREAM WITH 70%
2014 - 2016
Other
ICSE Class X IN SCIENCE STREAM WITH 60 %
2011 - 2014