• Formulate business model and go to market strategy for Cathay’s digital retail platform and employee wellness platform by conducting qualitative and quantitative research and successfully pitch to C-level • Redesigned digital travel insurance model, increasing online purchases to 3-fold that of traditional online insurance companies; earned equivalent of NTD 3.2 million in media exposure • Built Cathay’s 1st data exchange showcase with 3rd party and established 14 customer tags for travel industry partners by merging cross industry data and conducting customer and RFM analyses • Explored data applications through advanced spatial analysis to create data modules to support decision-making in redesigning customer experiences, selecting profitable sites and increasing sales for retail partners

• Led 2017 Corporate Social Responsibility (CSR) report project by chairing cross-functional communication and coordinating internal resources and third parties to ensure content accuracy and on-time delivery • Headed social dimension of Dow Jones Sustainability Index; led Cathay to become the 1st Taiwanese financial institution to achieve RobecoSAM bronze by establishing policies, risk assessment, and impact measurement (SROI) • Conducted research on global ESG (Environment, Social, and Governance) trends like United Nations Sustainable Development Goals, and Task Force on Climate-related Financial Disclosures (TCFD) • Initiated Social Return on Investment (SROI) for Dream Come True Program for Children; incurred social benefits equivalent to $2.25 across all stakeholders

Conducted industry research and business analysis on target companies

Evaluated market expansion potential for lecture capture industry in China to provide insight for strategic development Conducted Smart City research and IOT market analysis to drive new business plan for innovative applications