Shan Hai Map (北京山海图科技有限公司) is a B2B consultant company, specializes in providing services to Chinese companies growing overseas, headquarter located in Beijing, China. Day to day tasks: • Led weekly meetings between Quality Control and the Customer Service Departments for weekly work reports • Checked the accuracy and correctness of the services provided by the company to ensure final product quality is consistently maintainted and improved in order to prevent complaints • Ensured every single client’s and company’s checklists had no mistakes, from the departments of Customer Service, Market Research, Business Development, Finance Accounting • In charge of and creating survey templates and to obtain client’s data as evidenced by business and growth through customer feedback/satisfaction surveys • Wrote daily work reports for the supervisors to evaluate day-to-day tasks

• Handled food and beverages at the SUKHOTHAI - Sheraton's Thai style restaurant and business ran smoothly without any issues • Managed wine stock and meals, leading 20% food and beverages sales per month • Responsible for preproduction and sales person for Taiwanese-style lunch boxes during the second wave of the COVID-19 outbreak in Taiwan (May 2021) which resulted daily order that exceeded 2000+ boxes a day • Implemented food safety programs, resulting in increased food preparation knowledge and compliance among the staffs • Proactive with guest service during the restaurant's high seasons, including Taiwan's National Holidays (Lunar New Year, Dragon Boat Festival, etc) • Proactive with guests service during restaurant's high seasons, including Taiwan's National Holidays.