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I have a year of working experience in a five-star hotel, and I have nearly 2 years work experience as a CSR supervisor in a share office, what I do in share office is as community operations, room renting, and event planning.
An outgoing, dedicated, team player, I am prepared to take on challenging positions in the field of hospitality. Finding ways to help others has always been a uplifting experience for me. I may not be the smartest or quickest person, but I am enthusiastic, honest, punctual, and committed.

Hotel Institute

I-Shou University

CSR Supervisor

Chang Shi-Chia Kelly

WeWork Taipei

Community Associate

台灣台北市

Problem solver-Helping our customer to solve the problem that they have, such as the registration and finance issue, also suggest our customer where can go visit in Shanghai.

Enterprise-establishing business- Contact the agent to come to visit the space and go to visit the agent to recommend the space. Also deal with room with agent.

Organize event- Hold the every one  festival event for the customer

Customer relation-Help the customer to know each other can let they have the chance to collaborate.



成旅SPACiE

Handle customer inquiries, complaints, service requests, and restaurant reservation. 
 	 Handle the complaint person solve the problem to repair trust and loyalty, locate resources for 
 problem resolution. 
 	 Interface daily with internal departments, such as front desk, concierge, housekeeping, 
 	 business centers, reservation center, food and beverages, and technology and maintence service. 
 	 Provide on-the-job training for intern.

Sheraton Grand Taipei Hotel

Guest Service Center coordinator

Assisted guests with the menu items, reservations, meals, specials and beverage choices 
 	 Ensured guests were greeted and seated in a timely, friendly, and eﬃcient manner 
 	 Served Food and Beverage items to guests in dining hall and banquets 
 	 In charge of take-out window as both the cashier and salesperson. Promoted and sold take-out 
 	 menu items and kept track of take-out sales revenue.

Park City Banquet Plaza

Waitress Intern

Served Food and Beverage items in the main restaurant and coﬀee shop 
 	 Assisted guests with menu selection 
 	 Greeted guests and assisted guests with resort orientation

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