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Enthusiastic and people focused Taiwanese working adult based in Singapore, accumulating +8 years experience in sales and recruitment at banking and internet industry. I am a hands-on individual, accountable, persistent and a good team player. Looking forward to taking up challenges globally.

The University of Queensland

Cybersecurity| Global Operations| Recruitment| Customer Relations

Yun Chun Li

TDCX

Community Operational Specialist

-Assist our online community and help resolve inquiries to one leading social media platform in Trust and Safety
eld.
- Be aware of the client’s products and community standards.
- Investigate and resolve issues that are reported such as requests for account support and reports of
potentially abusive content.
- Review reported content (video, images, etc) and respond to user inquiries with high quality, speed, empathy
and accuracy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the
support of our community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
- Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.

新加坡

* Roles and Responsibilities:
-To identify and head-hunt the best talent in adherence with MoneySmart value and competencies.
- Implement various sourcing through multiple recruitment channels, including  LinkedIn Recruiter, 104 job posting referral, connection and digital.
- Participate in the definition of requirements and drafting of profiles in consultation with managers. 
- Develop a high-quality candidate experience: monitor target candidates, inform candidates regularly of progress.
- Participation of different regional projects and employment branding for MoneySmart Taiwan.
- Solid user of Greenhouse and LinkedIn.

* Achievements:
Current roles closed via direct sourcing are as follows
- Digital Content Writers- TW
- Digital Content Editor- TW
- Operation Coordinator- SG
- Account Executive - HK
- Digital Content Writer/Editors-Indonesia
- Video Producer-Indonesia

MoneySmart Group

Asia Pacific Talent Acquisition Specialist

* Roles and Responsibilities:
-To identify and head-hunt the best talent in adherence with DBS value and competencies.
- Implement various sourcing solutions, including job posting, direct sourcing, referral, connection and digital.
- Implement selection processes according to DBS principals and conduct qualitative interviews, work closely with Business HR and BU leaders.
- Utilizes Recruiting system throughout the talent acquisition process (TALEO)
- Supply the recruitment base with CVs according to needs and update it with the aim of identifying talents.
- Participate in the definition of requirements and drafting of profiles in consultation with managers.
- Develop a high-quality candidate experience: monitor target candidates, inform candidates regularly of progress.
- Complete recruitment reports, and make suggestions for improvement in terms of profiles and processes.
- Taking lead of different regional projects and campus activities.

DBS Bank

Talent Acquisition Recruiter

*Roles and Responsibilities:
- Managed financial product portfolios for 50-70 client accounts with NTD$ 10~12 million market value
- Developed sales pipelines by effectively counseling high net-worth individuals and identifying needs
- Performed RFM (recency, frequency, monetary) analysis of customer data increasing sales opportunity
- Collaborated with cross-functional team (PM, Call Center, Sales, etc.) to achieve sales targets

*Achievement Highlight:
- Successfully exceeded sales goals through increasing 10%-20% sales growth quarterly
- Won the CEO Award for best-selling performance (ranked top 5% among 100 consultants)
- Boosted 20% sales growth by acquiring new customer for nearly NTD$120 million production increase

HSBC Retail Banking and Wealth Management

Premier Relationship Manager

*Roles and Responsibilities:
- Provided consultation for financial products and services (ETF, Insurance, Derivatives, FX, etc.)
- Drove profitable accounts and managed market value up to NTD$ 5-7 million with 200+ customers
- Analyzed market dynamics and information and shared insights with team members and managers
- Consistently managed client relationships while finding the best possible solutions for clients

*Achievement Highlight:
- Exceeded objectives by achieving NTD $30 million sales as a new associate in my first 3 months
- Attained the #3 ranking for achieving top sales performance of 80 peer group people in 2015
- Recognized as the highest customer satisfaction score: 10/10

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