• Responsible for overseeing all activities within a team. • Responsible for distributing information to team members and stakeholders. • Responsible for keeping track of and structuring various tasks, employees and documents • Conducted in-depth analysis regarding Employments checks and Education checks. • To develop as well as build relationship with Universities and institutions. • Manage background verification check process for different organizations. • Raise & resolve discrepancies to the client / employee / vendor as required. • Track daily report to ensure cases are not missed for follow-ups. • Work on High Priority Cases and share reports to client coordinators at proper intervals. • Monitor progress, manage risk & verify the cases as required. • Ensure the adherence of the TAT & maintain the same. • Responsible for determining the goals those members will work toward. • Maintains record of all daily targets of team to ensure monthly average is met within time. • Maintain the quality of the reports & consistently deliver quality services to the client. • Providing on the coaching and guidance to help the team deliver quality, reliable performance. • Manage the client relations & deliver to the satisfaction to its core. • Ensure to follow up get the payment cleared within the agreed time period. • Get the feedback at regular interval & communicate the same for taking the corrective actions towards the improvement of the systems, processes & quality of service.