Make evaluation of inbound/outbound calls to improve process or quality To ensure compliance and quality has been met. Making data report daily. Audit up to 40 calls daily.

Reaching out sales/leads through outbound and inbound calls

• Answer inbound calls and live chats from customers. • Updating customer's data in the system. • Documenting all calls and chats handled. • Providing best customer experience by answering inquiries and solving problem.