I have 2 years bpo experience in customer service and in outbound sales. My recent experience was to make evaluation of calls regarding processes and how to improve it through making data report.
Blueprint Business Solutions Corp
Cebu Institute of Technology University
Lapu-Lapu, Cebu, Philippines
Professional Background
Statut Actuel
Sans Emploi
Profession
Customer Service / Support
Fields
Électronique / Télécommunications
Expérience professionnelle
2 à 4 ans (2 à 4 ans pertinente)
Management
I've had experience in managing 15+ people
Skills
Communication Skills
Problem Solving
Customer Experience
Microsoft Office
Excel
Word
Google Drive
outlook
Committed
Work Under Pressure
Self Motivated
PowerPoint
Ability To Learn
Digital Marketing
Social Media Marketing
Languages
English
・
Intermédiaire
Highest level of education
Bachelor
Job search preferences
Desired job type
Temps plein
・
Je ne suis pas intéressé par le travail à distance
Make evaluation of inbound/outbound calls to improve process or quality
To ensure compliance and quality has been met.
Making data report daily.
Audit up to 40 calls daily.
• Answer inbound calls and live chats from customers.
• Updating customer's data in the system.
• Documenting all calls and chats handled.
• Providing best customer experience by answering inquiries and solving problem.