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Water cooler conversation 站在飲水機前面的瞎聊
本來是負面意義的詞彙，被當成愛聊辦公室八卦、靠不住的資訊來源、和偷懶的代名詞。

但是現在要聊辦公室八卦或是偷懶，坐在位子上敲鍵盤滑手機就可以了（還可以聊得更盡興）。加上後疫情時代很多人不但已經習慣了居家辦公，甚至還會跟老闆要求彈性工時或是居家/公司hybrid出勤模式，water cooler conversation就此變成了瀕臨絕種動物，飲水機還被當成研討會場的裝置藝術了 😅😂

Assistant HR Director (Corporate)

Over 20 years experience in full-function human resources management and hospitality management, for various industries, such as hospitality, semiconductor, manufacturing, and renewable energy.

HR / Admin Manager

Clara Lo

Ecole hôtelière de Lausanne

George Brown College

York University

PHIN Group

- Manage the HR employees of all subsidiaries of PHIN Group.
- A member of the corporate management team.
- Assist with admin management for selected subsidiaries.

2020 - now: Full-time translator/interpreter
2010 - 2020: Part time translator / interpreter 

Completed and current projects include: Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation. 

Not Applicable/No company

Freelance Translator/Interpreter

台灣台北市

艾旅國際旅行社股份有限公司

HR Manager

Assist the founder / CEO with all tasks related to the APAC market, including but not limited to administration, recruitment, sales lead, and other tasks.

Hotpot.ai

Executive Assistant (APAC)

- Reports directly to the President
- Build and establish HR and Training department. 
- Propose, develop, plan, coordinate and execute :
1. Training system and programs for all Taiwan business units. 
2. Corporate-directed HR initiatives for entire group and training in overseas business units. 
 3. Responsible for recruitment in Taiwan and employee performance evaluation system for entire group, and assist with recruitment activities in overseas business units. 
- Identify and reorganize company talent and organization structure. 
- Act as project manager for other projects as a member of Executive Office.

ITG Group

Sr. Talent Development Specialist

Completed and current projects include : Live event and online meeting 
 interpretation, live and online class interpretation, interview 
 transcription and translation, edit and review, subtitle translation, 
 general legal and business document translation, and training material 
 translation.

Freelance

- Reports directly to Macau headquarter assistant directors. 
- Direct the creation, planning, coordination, and execution of special projects related to hotel/casino. 
- Establish an "HR Service Desk", to provide HR services to casino employees during non-regular office hours. 
- Coordinate with construction teams to ensure employee safety requirements are met. 
- Assist with setting up back-of-house department offices.

Imperial Pacific Casino & Resort, Saipan CNMI

Consultant/Acting Assistant Director (Contract)

- Reports directly to Chairman and President.
- Responsible for international hotel/serviced apartment projects.
- Reason for leaving: International projects suspended.

AJI Group

Project Manager

Joined the company during pre-opening, was: Training Coordinator, HR Online Manager, and Welcome Desk Manager.

June 2010 – December 2012
Training Coordinator, HR Online Manager
- Reports to Director of HR, promoted to HR Online Manager in April 2011. 
- Training:
1. Conduct orientation and other corporate certified courses.
2. Plan and execute corporate-directed HR/Training projects.
3. Execute and evaluate the effectiveness of overall staff training programs. 
4. Implement digitalization of training records (and related training).
- Employee Relations:
1. Initiate dialogue with employees via various mediums, such as publications and events.
2. Host 18 – 25 internal staff events per year.
- Employee branding: 
Responsible for maintaining the company’s extra and intranet online presence (social media and other corporate-directed initiatives). 
- Setup and create overall structures, such as job descriptions, SOPs, P&Ps, performance evaluation, and interview techniques.
- Interpretation for meetings and various events, translation for training materials, local and corporate website contents. 

January 2013 – December 2015
Welcome Desk Manager (Duty Manager / MOD)
- Reports to Assistant Welcome Office Manager. 
- Directly manages a team of 30 employees, including front desk, switchboard, concierge, and bell desk.
- Manages front desk daily operation.
- Manages guest relationship and complaint incidents.
- HR-related tasks such as scheduling shifts and acting as departmental trainer.
- Acted as departmental membership program manager.

Reason for leaving: Received offer from AJI Group.

W Taipei

Welcome Desk Manager (Duty Manager)

- Reports directly to General Manager.
- Joined as a member of the pre-opening team, set up and created departmental structures: SOPs, P&Ps, and orientation training program.
- Directly manages a team of 30 employees, including front desk, switchboard, business center, concierge, and bell desk.
- Manages front desk daily operation. 
- Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as departmental trainer.

Pangu 7 Star Hotel

VIP Manager / Duty Manager

- Reports directly to General Manager.
- Joined the company as a member of the pre-opening management team, set up and create departmental structures: SOPs, P&Ps, orientation training program.
- Directly manages a team of 15 employees, including front desk, switchboard, concierge, and bell desk.
- Manages front desk daily operation.
- Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as the departmental trainer. 
- Manage serviced apartment and long-term stay guest billing issues.