Clara Lo
HR / Admin Manager
Over 20 years experience in full-function human resources management and hospitality management, for various industries, such as hospitality, semiconductor, manufacturing, and renewable energy.
艾旅國際旅行社股份有限公司Ecole hôtelière de Lausanne
New Taipei City, Taiwan
Professional Background
Current status
Employed
Profession
HR Business Partner・Customer Service Manager・Translator
Fields
Human Resources・Tourism・Hotel
Work experience
More than 15 years (More than 15 years relevant)
Management
I've had experience in managing 15+ people
Skills
HR ManagementTraining & DevelopmentCustomer RelationsCustomer ServiceHospitality ManagementHospitality IndustrySemiconductor IndustryEvent PlanningAdministration SupportExecutive SupportVirtual Assistanttranslation between Chinese and EnglishInterpretingRecruitmentpayroll & hr administrationC&BFront Desk ManagementRooms Division Management
Languages
English・Native or Bilingual
Chinese・Native or Bilingual
Highest level of education
Master
Job search preferences
Desired job type
Full time・Interested in working remotely
Desired positions
人力資源部門主管
Desired work locations
Taipei, 台灣
Freelance
Part-time freelancer
Work Experience
Executive Assistant (APAC)
Hotpot.ai・Part-Time
May 2022 - Present1 yr2 mos
Assist the founder / CEO with all tasks related to the APAC market, including but not limited to administration, recruitment, sales lead, and other tasks.Freelance Translator/Interpreter
January 2010 - Present13 yrs6 mos
2020 - now: Full-time translator/interpreter 2010 - 2020: Part time translator / interpreter Completed and current projects include: Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation.Sr. Talent Development Specialist
December 2017 - September 20191 yr10 mos
- Reports directly to the President - Build and establish HR and Training department. - Propose, develop, plan, coordinate and execute : 1. Training system and programs for all Taiwan business units. 2. Corporate-directed HR initiatives for entire group and training in overseas business units. 3. Responsible for recruitment in Taiwan and employee performance evaluation system for entire group, and assist with recruitment activities in overseas business units. - Identify and reorganize company talent and organization structure. - Act as project manager for other projects as a member of Executive Office.Freelance Translator/Interpreter
January 2010 - September 20199 yrs9 mos
Completed and current projects include : Live event and online meeting interpretation, live and online class interpretation, interview transcription and translation, edit and review, subtitle translation, general legal and business document translation, and training material translation.Consultant/Acting Assistant Director (Contract)
Imperial Pacific Casino & Resort, Saipan CNMI
March 2017 - October 20178 mos
- Reports directly to Macau headquarter assistant directors. - Direct the creation, planning, coordination, and execution of special projects related to hotel/casino. - Establish an "HR Service Desk", to provide HR services to casino employees during non-regular office hours. - Coordinate with construction teams to ensure employee safety requirements are met. - Assist with setting up back-of-house department offices.Project Manager
December 2015 - July 20168 mos
- Reports directly to Chairman and President. - Responsible for international hotel/serviced apartment projects. - Reason for leaving: International projects suspended.Welcome Desk Manager (Duty Manager)
June 2010 - December 20155 yrs7 mos
Joined the company during pre-opening, was: Training Coordinator, HR Online Manager, and Welcome Desk Manager. June 2010 – December 2012 Training Coordinator, HR Online Manager - Reports to Director of HR, promoted to HR Online Manager in April 2011. - Training: 1. Conduct orientation and other corporate certified courses. 2. Plan and execute corporate-directed HR/Training projects. 3. Execute and evaluate the effectiveness of overall staff training programs. 4. Implement digitalization of training records (and related training). - Employee Relations: 1. Initiate dialogue with employees via various mediums, such as publications and events. 2. Host 18 – 25 internal staff events per year. - Employee branding: Responsible for maintaining the company’s extra and intranet online presence (social media and other corporate-directed initiatives). - Setup and create overall structures, such as job descriptions, SOPs, P&Ps, performance evaluation, and interview techniques. - Interpretation for meetings and various events, translation for training materials, local and corporate website contents. January 2013 – December 2015 Welcome Desk Manager (Duty Manager / MOD) - Reports to Assistant Welcome Office Manager. - Directly manages a team of 30 employees, including front desk, switchboard, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as departmental trainer. - Acted as departmental membership program manager. Reason for leaving: Received offer from AJI Group.VIP Manager / Duty Manager
April 2008 - November 20091 yr8 mos
- Reports directly to General Manager. - Joined as a member of the pre-opening team, set up and created departmental structures: SOPs, P&Ps, and orientation training program. - Directly manages a team of 30 employees, including front desk, switchboard, business center, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as departmental trainer.Assistant Front Office Manager / MOD
February 2003 - December 200311 mos
- Reports directly to General Manager. - Joined the company as a member of the pre-opening management team, set up and create departmental structures: SOPs, P&Ps, orientation training program. - Directly manages a team of 15 employees, including front desk, switchboard, concierge, and bell desk. - Manages front desk daily operation. - Manages guest relationship and complaint incidents. - HR-related tasks such as scheduling shifts and acting as the departmental trainer. - Manage serviced apartment and long-term stay guest billing issues.
Education
George Brown College
Non-Degree Program (e.g. Coursera certificate)・Front Office Operation Certificate
1999 - 2000
