//assets.cakeresume.com/assets/contentarea/contentarea-2d64eca8dae2a1ffb31e0fb1df887bbad072c7c19734d7d30fa14884bbcc299a.css

I hold a Bachelor's degree in Economics from Makerere University and currently studying a 
 Master's of Economic Policy and Planning with Makerere University I have over four years' experience working with multinational organizations. 
 Personally I am a hardworking, reliable, self-motivated, honest, dedicated and friendly person. I 
 am	  a quick learner and a very good team player. I have got the skills and ability to relate with people from different backgrounds and I have the ability to motivate other staff and support them towards achieving company objectives and goals with the interest of the customer at heart.

St Lawrence Citizens High School

Makerere University

Uganda Management Institute

Research & Planning Officer

Claudius Ndawula

Customer Service Officer

Responsibilities 
 	 Check the physical declared entries and made sure all the necessary documents are attached. 
 	 Monitor security in customs-controlled areas manage stock control and ensured timely exit and 
 	 entry of goods in and out of the bonds. 
 	 Attend and solve client queries with friendliness and professionalism. 
 	 Assess the risk levels of all passengers, cargo and mail that is entering or leaving the port by 
 	 bus by carrying out a physical check. 
 	 Receive buses carrying clients and ensure that they have the necessary passes and meet visa 
 	 requirements for continued travel. 
 	 Carry out physical examination of the cargo, assess the entries in the system and ensure clients 
 	 get their cargo on time. 
 	 Write reports to my supervisor daily visa vie the target. 
 	 Receive ships carrying cargo and assess the risk where necessary. 
 	 Ensure that the cargo is kept safely under key and lock and only released after proper 
 	 verification and to the rightful person.

Responsibilities 
 
 	 		 Manage business planning and growth 
 	 		 Perform clients due diligence data management for Large and Local corporates. 
 	 		 Encourage and practice cost effectiveness to minimize operational losses across support units 
 	 		 Manage relationship officers at the branch 
 	 		 Ensure compliance to organization policies, processes and procedures 
 	 		 Ensure the branch teams work at optimal efficiency and within an enabling work environment 
 
 	 3 
 
 	 		 Risk management to reduce operational risks that might affect service delivery 
 	 		 Review and recommended asset quality to the Credit commit for approvals 
 	 		 Ensure a prudent level of portfolio diversification and minimized credit risk 
 	 		 Identifying and managing credit and risk without use of expert IT system such as ICA 
 Professional/work experience : 2009 : Barclays Bank Uganda 
 Customer Advisor 
 Responsibilities 
 	 		 Increase growth of customer portfolio. 
 	 		 Maintain and manage customer relationships. 
 	 		 Initiate and manage SME relationships. 
 	 		 Increase product penetration by reviewing customer portfolio to determine potential cross 
 	 sells, identify gaps and recommend new products. 
 Prepare solution based proposals and increase product sales. 
 	 		 Achieve agreed sales targets for new accounts, cards, assets and liabilities. 
 Professional/work experience : 2008 : Barclays Bank Uganda 
 Loans and Assets Direct Sales Agent 
 Responsibilities 
 	 		 Monitor the utilization of credit facilities by identifying the under-utilized products 
 	 		 Contact customers to identify any issues and escalated service issues 
 	 		 Report on customer credit progress 
 	 		 Ensure customer qualification for credit lines 
 	 		 Ensure minimal risks by vetting customer credibility 
 	 		 Portfolio management to ensure quality portfolio and timely disbursements to partner organizations 
 	 		 Ensure increased customer growth 
 	 		 Develop and maintain new market penetration techniques 
 	 		 Ensure increased market share 
 	 		 Advise on new product development to ensure compliance to customer requirements 
 	 		 Prepare marketing plans, proposals 
 	 		 Manage credit and debtors' accounts to reduce organization exposure to risk 
 	 		 Prepare monthly sales reports 
 	 		 Manage hire purchase scheme

Claudius Ndawula’s posts