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Experienced CSR | We are all here to collaborate together, exceeding your maximum performance.

Ming Chuan University

Capilano University

Office Assistant

Daphne Lin

Peterson

An agent representing the landlord of Langara Gardens managed by Peterson Commercial Property Management. Answered phone calls and emails to prospect tenants' requests and provided them apartment vacancies that meet their needs immediately and effectively by listening carefully to their requests. Walked through necessary procedures with prospective tenants and prepared required documents for signing agreements. Preparing paperwork and other documents needed for legal purposes with great attention to detail using Microsoft Office and Adobe Acrobat. Filed documents with detailed-oriented skills while fulfilling current tenants' requests such as maintenance work orders, complaints between neighbours or payment inquiries. Multitasking with the duties mentioned above while communicating with the assistant manager and manager when necessary. Working independently in the rental office using prioritizing skills to finish projects efficiently.

Provided excellent customer service at the point of sale, engaging listening skills and problem-solving skills to ensure that customer's needs had been met. Maintained optimum stock levels by monitoring throughout the day and re-stocking in-demand items to increase sales by ensuring product availability. Processed rental equipment using company database following outlined protocols with detailed - orientated skills. Explained detailed rental agreements to be followed with verbal communication skills. Inputted customer's information for moving in/out storage units with data-entry skills and paid close attention to accuracy. 

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