• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Followed up with customers about resolved issues to maintain high standards of customer service. • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

• Assisted counsel in preparing answers, providing documentation and information for discovery request. • Conducted detailed client intakes and entered information into company database. • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays. • Managed billable hour tracking, payroll, client invoicing and schedules for a 1-attorney office. • Conferred with clients and other involved parties to gather and track case information.